1.1 You may return purchased Products within 14 days from the date of delivery for a refund or exchange, subject to conditions given below.
1.2 To return a Product, you shall initiate a return request by website/WhatsaApp within 14 days from the date of delivery. Upon initiation of the request: (a) in most cases, our designated delivery personnel will arrange to collect the Product from the address provided at the time of delivery; or (b) if collection is not feasible in your location, you may be requested to ship the Product back to us at the address communicated by our customer support team. In either case, the Product must be returned in its original, unused condition with all tags, labels, accessories, and packaging intact, free from damage, stains, alterations, or signs of use, and accompanied by the original invoice or proof of purchase. You are responsible for securely repacking the Product to prevent damage in transit. Unless otherwise specified, you shall bear the cost of return shipping if the Product is sent back by you. Once the returned Product is received and inspected, we shall notify you of the approval or rejection of the return. Approved returns will be processed for refund, replacement, or exchange (as applicable) within 30 business days in accordance with these Terms of Sale. Returns that do not comply with this process or the conditions above shall not qualify for refund, replacement, or exchange.
1.3 The following categories of Products cannot be returned unless faulty: customised or personalised Products (including engraving or tailoring), sale/clearance items, and Products expressly described as non-returnable on the Product page.
1.5 You may cancel an Order, in whole or in part, at any time prior to its dispatch by submitting a cancellation request through the website/WhatsApp. You can check the status of whether your Order has been dispatched under the “My Orders” section of your account on the Platforms. Once an Order has been dispatched, it can no longer be cancelled and shall be treated as a return, in accordance with this Clause 6 (Returns and Cancellations).
1.6 We may cancel an Order in accordance with Clause 2.3 by notifying you and processing a refund in accordance with Clause 2 (Refunds).
1.7 Upon cancellation of an Order, no further obligations shall subsist between you and us with respect to the cancelled portion of the Order, except for the obligation to refund (if applicable) or process the return.

Refunds are only available in the circumstances described in Clause 1 (Returns and Cancellations) or as otherwise required by Applicable Law. Any refund will be processed within 15 days of our receipt and inspection of the returned Products. In case the refund is due to cancellation by us, refund will be processed within 7 days from the date we cancel the Order. In case of a valid refund, we will refund the original price of the Products into the original payment method, excluding any shipping, delivery, or handling charges, in the following manner: